How Can CTI Solutions Transform Your Communication Efficiency?
Xtend Technologies is a leading provider of Computer Telephony Integration (CTI) solutions, offering end-to-end expertise in designing, developing, manufacturing, testing, and delivering advanced telephony products. Our portfolio includes Voice Loggers, Call Billing Systems, Call Center Solutions, Interactive Voice Response (IVR), and more.
We also specialise in creating customised solutions to meet specific client requirements. By implementing our products, organisations can streamline operations, optimise communication workflows, and significantly enhance customer satisfaction.
Xtend Product Types
Advanced Telephony Solutions for Smarter Business Communication
Xtend Voice Logger
Xtend Voice Logger is a comprehensive solution for recording calls across analog, digital, VoIP, and radio channels, equipped with robust reporting and playback capabilities. Designed for small, medium, and large organizations, it supports unified software for Analog, ISDN PRI, Digital Extension, Audio, and VoIP lines. Key Features: Scalable analog ports (1–32) and up to 256+ ports for enterprise needs Records incoming, outgoing, and missed calls Browser-based, user-friendly interface with multi-user access Live call monitoring and real-time popup alerts Tamper-proof, encrypted storage supporting multiple audio formats Automatic email notifications Multilingual interface, welcome greetings, out-of-office messages, and background music VoIP support (H.323, Standard SIP), ISDN PRI, Digital Extension for major PBX brands, and live audio recording from VHF/UHF radio Standalone or PC-based models; USB connectivity supported Enterprise Appliance Model: 19” rack-mountable server with built-in LCD display Supports RAID functionality, encrypted storage, and automatic restart after power failure Browser-based remote access with multi-login
Xtend Call Center Solution
Xtend Call Center Solution provides a unified platform for managing inbound, outbound, and blended calls without requiring a PBX. It integrates IVR, ACD, predictive dialing, CRM connectivity, and real-time agent monitoring. Key Features: Inbound, outbound, and blended call management Multilingual interface, including Arabic IVR and Automatic Call Distribution (ACD) Auto-dialing, Do Not Disturb (DND) management, and popup client information Customizable fields and database tracking Predictive, preview, and push dialing support Real-time agent status monitoring, call routing, queuing, and auto-callback Proportional routing and CRM integration Mobile agent login with live snooping, barging, and whispering for supervisors Optional Outbound Dialer (OBD) for telemarketing campaigns
Xtend IVR (Interactive Voice Response)
Xtend IVR delivers intelligent, customizable automated call handling with support for text-to-speech, speech recognition, fax, and multi-language prompts. Key Features: Inbound, outbound, and blended call support Built-in scripting language for custom IVR flows Database integration with SQL Server, DB2, Oracle, Sybase, Access, and other standard databases via ADO/ODBC Scalable multi-port capability Text-to-speech and speech recognition Multi-language prompt support for global deployment FAX and call conferencing capabilities
Centralized Management Solution
This solution centralizes call monitoring and data management across multiple locations, providing real-time oversight and reporting from a single dashboard. Key Features: Real-time monitoring of Voice Loggers from the Head Office Storage of recorded calls locally and centrally Automatic backup and updates to central server Unified browser interface with live dashboard Status monitoring including Voice Logger health, PC errors, date/time mismatches, and low disk alerts Centralized email notifications for system issues Advanced search options by location and call logs
Xtend Call Billing System
The Xtend Call Billing System helps organizations monitor telecom expenses, generate detailed reports, and manage costs with ease. Key Features: Compatibility with all major PBX brands Detailed call reports and real-time graphical dashboards Total expense analysis and extension usage monitoring Automatic email reports and export options (Excel, PDF, CSV) Extension management with auto-creation and grouping Account code-based reporting and off-peak/holiday tracking Optional integration with a single-line call recorder Centralized call billing management and reporting
XTEND ATC Logger
XTEND ATC Logger is a specialized voice and data recording solution designed for Air Traffic Control (ATC) environments, ensuring reliable capture of all communications. Key Features: Records radio, telephone, and intercom channels with high-quality audio Accurate time synchronization for operational and incident review Secure storage with fast search and playback capabilities Compliant with international aviation and safety standards Suitable for both civil and military aviation authorities Scalable architecture with redundancy options for continuous, mission-critical performance
Ready to take your business to the next level?
Contact us today to schedule a consultation and discover how we can help you achieve your goals.